Every morning, between 8:30 am to 9:30 am, a member of the Fire Department will call the program participant (please note that calls may sometimes be slightly delayed due to emergency responses and the volume of residents participating in the program) to check that they are alright. If no answer, a second call will be made a few minutes later. If there is no answer on the second call, Fire Department units, including Emergency Medical Technicians, will be dispatched to the address to check on the welfare of the resident.